I checked in, was waking for over 30 minutes. For them to tell me that they had an emergency appointment take my slot. Thats fine, but dont not tell me and make me wait. Then the head dentist saw me, but the reception staff did not tell her it was a filling, so she assumed that it was just a check-up. Her assistant was huffing and puffing making me feel very unwelcome. Its not my fault they did not tell them. Then got a prescription, but it was not correctly filled out and the chemist would not accept it. Then to top it off they cancelled an appointment I had 6 months prior with only 2 days notice. Rubbish service and very poor communication.
On Friday the 6th October my 7 year old daughter fell over in school and badly knocked her two front teeth, she was in pain and crying like we have never heard before, Dr Vincent Li and his assistant very kindly chose to stay late to see her, my husband stated that Dr Li was amazing with her, not only did he build her teeth back up but he really went out of his way to keep her calm and comfortable, he had a natural ability to give comfort to a small child who was so scared and traumitused. I was so worried that my child was going to be scared of going to the dentist in the future but hes achieved quite the opposite, hes an absolute star and I couldnt recommend him enough, my little girl cant wait to see him again in two weeks time.Thank you so much for all you did for her, u really are there for your patients and clearly go above and beyond your call of duty. Many thanksThe fox family x
Quick, professional and good appointment times
Northdene Dental Surgery is a UK Dentist based in Guildford, South East England. Northdene Dental Surgery is located at 13 London Rd, Guildford GU1 2AA, UK.
Please contact with Northdene Dental Surgery using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Northdene Dental Surgery opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.
Find Dentist in Guildford
You Might Also Consider