Great service, the guys at Surrey Amps know their stuff.
I love these guys. They are all so incredibly unbelievably awesome. And I am sooo sorry if I ever gave the impression that I told them not to carry out work on my speaker and then they went ahead and did the work anyway.
There's an unreasonable 1 star review here condemning Stan's personality and his approach to customers. If I'd worked on and been exposed to guitar amplifiers for as long as him I'm sure I'd speak as loudly too on account of having slightly damaged hearing! So try not to take it the wrong way, for Stan is actually the man. In my experience of this legendary fellow he's a no nonsense, to the point guy with a lot of integrity. Stan was once kind and decent enough to talk me out of wasting a lot money on things my amplifier didn't even need (but I thought it did) Not many people like that around these days. In fact most of them would opt to rip you off instead!
Andy did a sterling job with my repair. Under very short notice he had our sub back up and running ready for a very important gig. These guys really know their stuff!
Interesting customer service to say the least. As a professional venue weve been using Surrey Amps for over 13 years now, but I can honestly say that we will no longer be using them anymore and have found another service provider. One employee in particular named Stan (who I believe is actually the owner), was my main point of contact throughout the process. I found his behaviour towards me to be entirely disrespectful and straight forwardly rude. Stan took the time to explain what work had been carried out, but did so in a manor which was more like talking at me, and not to me after querying it. I would personally never talk over and cut off a customer when theyre talking. I would notably like to point out that not all of Surrey Amps behave in this manor - Andy, another point of contact was lovely and polite throughout the entire process. After a justified and opinion oriented negative review was left by an employee at our workplace who dealt with Surrey Amps during this process, Stan was quick to continuously call my personal number and text me regarding this apparent slanderous review, threatening to take legal action. This was not only harassing and threatening, but totally unjustified and intimidating - particularly on my personal number. I hope this isnt how all negative reviews are dealt with! Its a shame weve had this issue with Surrey Amps, I hope theyre able to sort their customer service hick-ups out for other customers. Its unfortunately passed a line for us now where we wont use, or recommend Surrey Amps to other industry professionals.
Surrey Amps is a UK Electronics Store based in Guildford, South East England. Surrey Amps is located at The Workshop, Weston Rd, Guildford GU2 8AU, UK.
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